Customer Service and Credit Card PIC

Join Satria Antaran Prima as a Customer Service and Credit Card PIC in Kendari, Sulawesi Tenggara! We are seeking a dedicated professional to manage customer inquiries and oversee credit card services, ensuring exceptional service delivery and client satisfaction. In this role, you will handle customer complaints, provide solutions, and manage credit card transactions, all while using tools like CRM systems and transaction processing software. This is a fantastic opportunity to grow within a dynamic and customer-centric organization in Kendari.

At Satria Antaran Prima, we pride ourselves on delivering top-notch customer service and financial solutions. Our team is committed to excellence, and we offer a supportive environment where your contributions are valued. As a Customer Service and Credit Card PIC, you will be at the forefront of ensuring our customers receive the best possible service, while also having the chance to develop your skills in customer service and credit card management.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints related to credit card services.
• Manage credit card transactions and ensure accurate processing.
• Provide exceptional customer service by offering solutions and maintaining a high level of customer satisfaction.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with the sales and marketing teams to promote credit card services.
• Stay updated with the latest credit card industry trends and regulations.
• Train and mentor junior staff on customer service best practices.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service and credit card management.
• Proficient in using CRM systems and transaction processing software.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of credit card industry regulations and best practices.
• Excellent problem-solving and analytical skills.
• Fluency in both written and spoken Indonesian.

🛠️ Keahlian

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