Associate, Return Lead - E-Commerce Logistics & Operations

Join Shopee, Southeast Asia’s leading e-commerce platform, as an Associate Return Lead in our dynamic Bali operations hub. This role is pivotal in ensuring seamless return processes, enhancing customer satisfaction, and driving operational excellence in our fast-paced logistics and operations environment. As a Return Lead, you'll be at the forefront of managing returns, working closely with cross-functional teams to resolve customer issues efficiently.

Shopee is more than just an e-commerce platform; it's a community of over 400 million users across Southeast Asia. Our Bali hub is a hub of innovation and collaboration, where we strive to create a seamless shopping experience for our customers. In this role, you'll have the opportunity to work with cutting-edge tools and technologies, including our in-house logistics management system and customer service software.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee the entire return process, from initiation to resolution, ensuring timely and efficient handling of customer returns.
• Coordinate with cross-functional teams, including customer service, logistics, and quality assurance, to resolve return-related issues.
• Develop and implement strategies to minimize return rates and improve customer satisfaction.
• Monitor and analyze return data to identify trends and areas for improvement.
• Train and mentor team members on best practices for handling returns and customer service.
• Collaborate with the logistics team to ensure smooth and timely processing of returned items.
• Work with the quality assurance team to ensure returned items are properly inspected and resolved.
• Stay updated with industry trends and best practices in e-commerce logistics and operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 3 years of experience in e-commerce logistics, supply chain, or a related field.
• Proficient in using Shopee's in-house logistics management system and customer service software.
• Strong understanding of e-commerce logistics processes and best practices.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Analytical and problem-solving skills, with the ability to monitor and analyze data to drive improvements.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, dynamic environment with a strong focus on customer satisfaction.

🛠️ Keahlian

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