Customer Service Officer - PT Temas Shipping

Join PT Temas Shipping as a Customer Service Officer and become a key player in delivering exceptional service to our valued clients in the maritime and logistics industry. Based in Jakarta Utara, this role offers a dynamic work environment where you'll handle customer inquiries, complaints, and feedback, ensuring a seamless experience for our clients. You'll be part of a team dedicated to maintaining high customer satisfaction and driving the success of PT Temas Shipping.

PT Temas Shipping is a leading player in the maritime and logistics industry, known for its commitment to excellence and innovation. With a strong presence in Jakarta Utara, we are dedicated to providing top-notch services to our clients. As a Customer Service Officer, you'll have the opportunity to grow your career while contributing to the success of a reputable company.

In this role, you will be responsible for handling customer inquiries, complaints, and feedback, ensuring a seamless experience for our clients. You'll use tools like CRM systems, email, and phone to manage customer interactions effectively. This position offers a dynamic work environment where you can develop your skills and contribute to the success of PT Temas Shipping.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback through various channels such as email, phone, and chat.
• Provide exceptional customer service by resolving issues promptly and professionally.
• Use CRM systems to manage customer interactions and track customer data.
• Collaborate with other departments to ensure a seamless customer experience.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Train and mentor new customer service officers to maintain high service standards.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian and English.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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