Client Care Specialist

Join Clark Outsourcing as a Client Care Specialist and become the voice of excellence in customer service. In this dynamic role, you will be the primary point of contact for patients and healthcare providers, ensuring their inquiries are resolved with professionalism and care. Based in the vibrant city of Denpasar, you will be part of a team dedicated to delivering top-notch service in the healthcare industry.

As a Client Care Specialist at Clark Outsourcing, you will handle a variety of customer interactions, from answering inquiries to resolving complaints and providing support. Your ability to communicate effectively and empathetically will be crucial in building and maintaining strong relationships with our clients. This role offers a unique opportunity to grow within a supportive and innovative environment, with the chance to develop your skills in a fast-paced setting.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for patients and healthcare providers, addressing their inquiries and concerns with professionalism and empathy.
• Resolve customer complaints and issues promptly and effectively, ensuring customer satisfaction.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Document and track customer interactions using CRM software such as Salesforce or HubSpot.
• Collaborate with internal teams to ensure seamless communication and coordination between departments.
• Stay updated with industry trends and best practices in customer service to continuously improve service quality.
• Train and mentor new team members to maintain high service standards.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the healthcare industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in Indonesian and English.
• Valid SIM (Indonesian Identity Card) and the ability to work in Bali.

🛠️ Keahlian

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